1. How many days for delivery of my orders?
Please send us your bank-in remittance slip once you have done the payment so that we can arrange the delivery to you as soon as possible.
Delivery normally will take 3-5 working days. You may email to us if you still unable to receive the items within the delivery periods so that our customer service representative will help you to check with the courier service.
2. What are the shipping fees/rates?
Shipping rates are calculated based on weight, dimensions, origin, and destination. We do offer FREE SHIPPING for some specific items.
Note: Your shipping fee (if any) will be clearly indicated at the time of checkout that available in the Order Summary Box.
For oversea customers, you may email us at email@example.com in order to get the shipping rates for the items that you have chosen.
3. Failed to track my order. What I need to do?
If you are unable to track your package on the order tracking page, please contact us at http://www.modernmama.com.my/question/ with your oder number and the item’s details.
We will assist you to resolve the issue with immediate action.
4. How do I track My Order Status?
You can track your order online 24 hours/7 days by following these steps:
- Go to http://modernmama.com.my/estore/order-tracking/ or click My Account > Order Tracking
- Enter your order number and email address
- Press “Track” to process